Terms and Conditions

About Us

Twenty-Twenty.co.uk is a website owned by Twenty Twenty Gallery Ltd. We are a company registered in England and Wales – company number 2933588 our registered address is: 4, Quality Square, Ludlow, Shropshire, SY8 1AR

Payment Methods

Payment can be made by MasterCard, Visa, Switch, Solo and Delta and other such cards as may be stated on our website. Payment is deducted when we process your order. If your payment cannot be authorised for any reason we will tell you. Full title to the goods purchased will only pass to you once full payment has been received by us.

Prices

Prices on the website include VAT at the current rate. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. Any changes will be confirmed to you at the time of ordering.

Receipt of Order Confirmation

Once you have placed an order with us you will receive a receipt confirmation email. This should be kept in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact sales@twenty-twenty.co.uk or telephone us on 01584 875363 and we will investigate and confirm that your order has been placed successfully.

Availability of Goods

All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available. Due to the nature of our stock we cannot guarantee we will have all the items shown on our website all of the time.

If you are coming to see the work of a particular artist or maker featured on this website it’s always worth contacting us first to check what we have available to avoid a wasted journey. Contact us.

Delivery

Deliveries in the UK will be made by Royal Mail, Royal Mail Special Delivery or by a reputable international courier company. Delivery costs will be advised before payment when you checkout. Costs for larger items and for deliveries to the Scottish Highlands, Isle of Man, Channel Islands, Northern Ireland and overseas destinations will be advised by email or phone call.

Returns

Under the Consumer Contracts (Distance Selling) Regulations 2000, you are entitled to cancel your contract by giving us notice before you receive the goods or within 7 working days of receipt of the goods. If you wish to exercise this right prior to dispatch of goods please email info@twenty-twenty.co.uk or telephone 01584 875363 during opening hours: 10:30 – 16:30hrs

If you are unhappy with the goods for any reason, just send them back to us (unused and undamaged with the original packaging) within 28 days and we’ll refund or replace them.

Postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded except where an item is faulty or the delivered order is incorrect.

Refunds will be made via the same method of payment used to purchase the goods once we receive the goods back from you at our premises.

If you are not able to return the goods in a perfect condition or without the original packaging then we may charge you for any reduction in value of the goods as a result.

You will be responsible for all returned goods until they reach our premises. We strongly advise that you obtain a proof of postage certificate or other means of verifying carriage to our premises when returning any part of you order.

Please note your right to return goods does not apply on personalised items, special orders or gift vouchers all of which can only be returned or exchanged if faulty.

None of the above will affect your statutory rights.

Our returns address is:

Twenty Twenty Gallery, 4, Quality Square, Ludlow, Shropshire, SY8 1AR

Colour and Dimensions

While every effort has been made to show items accurately on our website, slight variations may occur.

Please note there may be variations in colours dependant on the calibration and settings of individual computer screens.

All measurements quoted are approximate. 

‘Cookies‘

Cookies are small text files we put in your browser to monitor how our site is used but they do not contain personal information and cannot tell us who you are.

Like many other e-commerce websites, we may use ‘cookies’ to store and track information about your usage of our site. Cookies are small pieces of information that are transferred from our site and stored by your browser in a small text file on your computer. They are used when you visit our site to record temporary data relating to your visit, to manage the delivery of web pages to you and any registration and ordering processes, and to help us monitor traffic through the site.

By using this website you agree to allow it to set cookies on your computer.

If you do not want to use “cookies”, most Internet browser programs will permit you to turn them off. If you do this, you will still be able to access our site as normal but some processes such as those outlined above that depend on cookies may not work properly.

Liability disclaimer

Twenty Twenty’s total liability for any claim shall not exceed the price of the goods supplied by Twenty Twenty to the customer. Twenty Twenty shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon Twenty Twenty by statute. Twenty Twenty cannot accept any liability for a failure to comply with instructions specifically stated on the Website. Twenty Twenty does not limit in any way our liability for death or personal injury caused by our negligence or wilful misconduct.

Twenty Twenty endeavours to check the accuracy of the information on this site. However, Twenty Twenty does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typographical errors. If the goods do not, on receipt by you, substantially meet the description on this web site you are entitled to reject the goods and return them to us.

Every effort is made to ensure that this website is free from viruses and defects however, this cannot be guaranteed. Twenty Twenty shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

Copyright

All rights, including copyright, for this website are owned by or licensed to Twenty Twenty

Any use of this website, its images or content, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Twenty Twenty. 

Jurisdiction

The contents of this website and any contract resulting from it’s use are governed by and construed in accordance with English Law.

Any other questions?

If you have any questions please email sales@twenty-twenty.co.uk or telephone 01584 875363